Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for weekend shift roles in Baltimore, MD. This is your opportunity to deliver exceptional support to our community while enjoying a competitive salary, comprehensive benefits, and a vibrant work environment. As a cornerstone of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We value growth and provide ongoing training to ensure your success. Apply today to secure your spot at our hiring event!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Participate in weekend shift rotations (Saturday/Sunday 8 AM - 8 PM)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict-resolution skills
- Ability to work independently in a fast-paced environment
- Weekend availability is mandatory
- Passion for helping local Baltimore communities
- Basic technical troubleshooting knowledge