Job Description
Join our dynamic team as a Local Customer Service Representative and make a real impact on the Oakland community! We're hosting an exclusive hiring event for weekend warriors who thrive in customer-facing roles. This is your chance to deliver exceptional service while enjoying a flexible weekend schedule in the heart of California.
Why You'll Love Working With Us:
- Competitive hourly pay with advancement opportunities
- Weekend-only schedule (Saturdays & Sundays) for work-life balance
- Comprehensive training and career growth path
- Supportive team environment focused on employee success
- Convenient downtown Oakland location with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve customer concerns and complaints efficiently while maintaining brand standards
- Process orders, returns, and transactions accurately using our CRM system
- Document all customer interactions and maintain detailed case notes
- Collaborate with team members to ensure seamless service delivery
- Participate in weekend hiring events as a brand ambassador
- Adhere to company policies and regulatory compliance requirements
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with basic computer applications and CRM software
- Ability to work flexible weekends (Saturdays & Sundays)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and passion for helping local community members