Job Description
Join our award-winning customer service team in Chicago! We're seeking passionate individuals for our weekend shift customer representative positions with comprehensive paid training. Enjoy competitive pay, benefits, and career growth opportunities while serving local communities. Our modern downtown office offers a collaborative environment with state-of-the-art technology. No experience necessary - we provide all training!
Why Join Us?
• Paid 4-week training program
• Weekend shift premium pay ($3/hour differential)
• Comprehensive health benefits after 90 days
• Career advancement paths to team lead/supervisor
• Employee discount program
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex customer scenarios
- Meet/exceed quality and productivity metrics (30+ calls/day)
- Participate in continuous improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (paid training available for entry-level)
- Strong verbal communication and active listening skills
- Proficient with Windows OS and typing (35+ WPM)
- Ability to work flexible weekends (Sat/Sun shifts 8am-6pm)
- Problem-solving mindset with attention to detail
- Positive attitude and resilience in fast-paced environments