Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Los Angeles residents during weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to make a real impact. No experience? No problem! We provide comprehensive training to set you up for success. Apply today and start your rewarding career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, account, and service issues efficiently using internal systems
- Document interactions accurately in CRM databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Maintain deep knowledge of local services and community resources
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience or relevant training
- Strong communication skills in English and Spanish (bilingual a plus)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced weekend environment
- Valid California driver's license for occasional local travel
- Availability for all weekend shifts (Saturday/Sunday 8 AM - 8 PM)