Job Description
Join our dynamic team as a Local Customer Service Representative and be the voice of our brand! We're seeking passionate individuals to deliver exceptional support during weekend shifts, ensuring seamless customer experiences. This is your opportunity to grow with a company that values your skills and offers a supportive work environment. Our hiring event is the perfect gateway to launch your career in customer service.
Why Join Us?
- Competitive weekend shift premiums
- Comprehensive training program
- Clear career advancement path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to address complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend shift rotations as scheduled
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software and Microsoft Office
- Excellent verbal/written communication skills
- Ability to work independently and in team settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays and Sundays
- Basic math skills for order processing