Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heartbeat of our community! We're seeking passionate individuals to deliver exceptional service during weekend shifts (Saturday & Sunday) in Fresno, CA. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. Attend our exclusive hiring event to interview on-site and secure your spot in our dynamic customer service family!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Upsell relevant products/services during customer interactions
- Maintain 95%+ customer satisfaction score through proactive communication
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in call center or retail environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English and Spanish
- Ability to work flexible weekends and adapt to changing priorities
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening