Job Description
Join LocalCare Solutions as a Weekend Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support on weekends while enjoying competitive pay and a flexible schedule. Perfect for students, parents, or anyone seeking work-life balance. Immediate start available – no experience necessary with full training provided!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Philadelphia-area customers
- Resolve inquiries regarding local services, billing, and account information
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with on-site teams to escalate complex issues efficiently
- Meet/exceed weekly performance metrics for resolution time and customer satisfaction
- Participate in weekend shift rotations (Sat/Sun) with potential weekday flexibility
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear Philadelphia-area accent proficiency
- Ability to navigate multiple software systems simultaneously
- Customer-centric mindset with patience under pressure
- Reliable transportation to our Philadelphia facility
- Weekend availability mandatory (Saturday/Sunday shifts)
- Background check and drug screening required post-hire