Job Description
Join Premier Customer Solutions as a Local Customer Service Representative and become the heart of our Milwaukee operations! We're seeking passionate individuals to deliver exceptional service during weekend shifts while supporting our Georgia-based clients. This is your opportunity to make a tangible impact in a fast-paced environment with growth potential. Our upcoming hiring event features on-the-spot interviews and same-day offers for qualified candidates. Experience a supportive team culture where your dedication is recognized and rewarded.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding orders, billing, and technical support using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to SLAs and quality standards while maintaining customer satisfaction metrics
- Participate in weekend training sessions to enhance product knowledge
- Identify upsell opportunities for Georgia-based service portfolios
Qualifications
- 1+ years of customer service experience in call center or retail environments
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to multitask in high-pressure situations while maintaining composure
- Flexibility to work Saturdays and Sundays with rotating holidays
- High school diploma or equivalent; associate's degree preferred
- Clear background check and drug screen results
- Must reside within 30 miles of Milwaukee, WI