Job Description
Join our dynamic team in Oakland as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our diverse community. Enjoy competitive compensation, growth opportunities, and a supportive work environment in the heart of California.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience or transferable skills
- Strong verbal communication and active listening abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oakland headquarters