Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Chicago! We're seeking empathetic professionals to deliver exceptional support to local communities while enjoying competitive pay and comprehensive paid training. This role offers a rare opportunity to build a stable career in customer service with weekend flexibility, perfect for work-life balance. As a key member of our Chicago-based team, you'll become the voice of our brand, resolving inquiries with speed and care while developing valuable skills for long-term growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction scores
- Resolve billing, technical, and account issues using CRM systems and proprietary tools
- Document all interactions in Salesforce with 100% accuracy for compliance and reporting
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Maintain product knowledge through weekly training sessions to provide expert guidance
- Meet/exceed KPIs including average handle time, first-contact resolution, and net promoter scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience or willingness to complete paid training
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Proficiency in Windows OS, CRM software, and multitasking in fast-paced environments
- Unrestricted availability for Saturday/Sunday shifts (6 AM - 6 PM)
- Ability to pass background check and drug screening per company policy
- Basic math skills for billing calculations and troubleshooting