Job Description
Join CityConnect Solutions as a Local Customer Service Representative and kickstart your career with paid training! We're seeking dedicated professionals to deliver exceptional customer experiences during weekend shifts in Philadelphia. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we'll equip you with all the skills needed to succeed!
Why Choose Us?
- Paid Training: Earn while you learn our proven customer service methodologies
- Weekend Flexibility: Saturday/Sunday shifts with weekday availability options
- Career Growth: Clear advancement paths to leadership roles
- Benefits Package: Health insurance, 401(k) matching, and paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues using CRM systems and escalation protocols
- Process transactions and update customer records accurately
- Maintain performance metrics for quality and efficiency standards
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Weekend availability (Saturday/Sunday shifts required)
- Basic computer proficiency with willingness to learn new systems
- Philadelphia PA residency preferred
- Customer service experience a plus but not required
- Ability to work in a fast-paced team environment