Job Description
Join CityConnect Solutions as a Local Customer Service Representative and launch your career in Philadelphia's thriving customer service sector! We're seeking empathetic professionals to deliver exceptional support during weekend shifts, with comprehensive paid training provided. This role offers competitive compensation, growth opportunities, and the chance to make a real impact in your community. Enjoy a supportive environment where your skills are valued, and gain hands-on experience with industry-leading tools. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and product-related concerns
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including resolution times and customer satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Support weekend coverage requirements while maintaining service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service experience (paid training provided for entry-level)
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and customer service software
- Ability to work independently and adapt in fast-paced weekend environments
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work Saturdays and Sundays (12-hour shifts available)