Job Description
Join Coastal Connect Solutions as a Local Customer Service Representative and become the voice of our Long Beach community! We're seeking passionate individuals to deliver exceptional remote support during weekend shifts. Enjoy the flexibility of working from home while making a tangible impact on customer satisfaction.
Why Coastal Connect?
- Competitive weekend shift premiums
- Full remote work setup provided
- Comprehensive training and growth path
- Supportive team environment with regular virtual meetups
This role is perfect for detail-oriented communicators who thrive in remote settings and want to serve local customers with integrity and care.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues for Long Beach residents
- Process orders, returns, and account modifications with precision
- Document interactions accurately in CRM systems
- Collaborate with field teams to resolve complex customer needs
- Meet/exceed performance metrics for response time and resolution rate
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficiency with remote work technology (VoIP, CRM tools)
- Ability to maintain composure under pressure
- Strong problem-solving and decision-making abilities
- Reliable high-speed internet and quiet workspace
- Weekend availability is mandatory