Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the stability of weekly pay! We're seeking passionate individuals to deliver exceptional support to Houston-area customers. This role offers immediate start opportunities, competitive compensation, and a supportive environment where your growth is prioritized. If you thrive in fast-paced settings and value work-life balance, this is your chance to build a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in local/regional markets
- Strong verbal/written communication skills with clear articulation
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments with minimal supervision
- Positive attitude and resilience during high-volume periods
- Local Houston residency or willingness to relocate to the area