Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're hosting a dynamic hiring event for motivated individuals who thrive in fast-paced environments. Enjoy the stability of weekly pay, comprehensive benefits, and a supportive culture where your growth is prioritized. As the first point of contact for our valued customers, you'll play a vital role in building lasting relationships while developing valuable skills in communication and problem-solving.
Why ConnectCare Solutions?
- Weekly paycheck with no waiting
- Comprehensive training and career advancement paths
- Health, dental, and vision benefits
- Paid time off and company matching 401(k)
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Document all interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex escalations within SLAs
- Proactively identify opportunities to enhance customer experience and retention
- Participate in weekly performance coaching and training sessions
- Meet/exceed KPIs including CSAT, FCR, and AHT metrics
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in high-volume setting while maintaining composure
- High school diploma or equivalent; college degree preferred
- Strong problem-solving skills and attention to detail
- Flexibility to work evenings/weekends during peak seasons
- Passion for helping others and representing brand values