Job Description
Join Our Atlanta Team: Local Customer Service with Weekly Pay!
Ready for a rewarding customer service career with consistent weekly pay? Nexus Solutions Group is hosting an exclusive hiring event for passionate Local Customer Service Representatives in Atlanta, GA. As a cornerstone of our community-focused team, you'll deliver exceptional support to Georgia residents while enjoying the stability of weekly paychecks and a supportive work environment.
Why Nexus Solutions Group?
- Weekly Pay: Get paid every Friday with no hidden delays
- Local Impact: Serve Georgia communities with pride
- Growth Path: Clear career advancement opportunities
- Benefits: Health insurance, retirement plans, and paid time off
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Georgia customers
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Atlanta office
- Must pass background check and drug screen