Job Description
Join our award-winning customer service team at NexusConnect Solutions! We're seeking passionate individuals to deliver exceptional remote support from the comfort of your home. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying full benefits and career growth opportunities. No commute, no office politics—just meaningful impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
- Train on new products/services quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong computer literacy
- Ability to work independently in remote setting
- Relevant industry knowledge (telecom/tech a plus)
- Flexible availability including evenings/weekends