Job Description
Join CityConnect Solutions as a Local Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our Houston community. This role offers flexible scheduling, comprehensive training, and a supportive team environment where your growth is prioritized. If you're ready to make a direct impact on customer satisfaction while advancing your career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Act as brand ambassador by consistently representing company values in all interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or retail environment
- Strong written and verbal communication skills with clear articulation
- Proficiency in CRM platforms (Salesforce) and Microsoft Office Suite
- Ability to multitask in fast-paced settings while maintaining composure
- Valid Texas driver's license and reliable transportation
- Flexible availability including evenings and weekends as needed