Job Description
Join New Orleans' fastest-growing customer service team and launch your career today! NOLA Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. As a key member of our vibrant downtown team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and drive customer loyalty in a fast-paced environment. Enjoy comprehensive training, flexible scheduling, and opportunities for advancement in our supportive culture.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve billing, technical, and product issues using CRM tools (Salesforce, Zendesk)
- Document interactions and escalate complex cases to Tier 2 support
- Meet/exceed KPIs including CSAT scores and average handle time
- Collaborate with cross-functional teams to improve service quality
- Participate in weekly training sessions on new products/processes
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software and MS Office suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Spanish language fluency a major plus
- Availability to work flexible shifts (including weekends)