Job Description
Join Cleveland Connect Solutions as a Local Customer Service Representative and enjoy weekly paychecks with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our valued Cleveland community. As a key member of our dynamic team, you'll resolve inquiries efficiently while building lasting customer relationships. Enjoy competitive compensation, comprehensive training, and a supportive environment designed for growth. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with support teams to resolve complex customer issues
- Meet/exceed performance metrics for first-call resolution and satisfaction
- Proactively identify upsell opportunities for service enhancements
- Participate in daily team huddles and monthly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving abilities with empathy and patience
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening