Job Description
Join NexaConnect Solutions as a Local Customer Service Representative and become the voice of our thriving community! We're hosting a hiring event for passionate individuals who want to make a real difference in Charlotte, NC. Enjoy weekly pay, comprehensive benefits, and a collaborative environment where your growth matters. As a key member of our support team, you'll resolve inquiries, build lasting customer relationships, and contribute to our mission of exceptional service. No experience? No problem! We provide paid training to set you up for success. Apply today and start your rewarding career journey!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for local clients
- Resolve billing inquiries, technical issues, and service concerns with empathy
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues effectively
- Meet weekly performance metrics for call volume and resolution rates
- Proactively identify process improvements to enhance customer satisfaction
- Participate in ongoing training to master product knowledge and communication skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a local market
- Strong problem-solving abilities with patience and adaptability
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Excellent verbal communication skills with clear articulation
- Ability to multitask in a fast-paced environment with minimal supervision
- Valid North Carolina driver's license (for occasional on-site meetings)
- Spanish bilingual skills highly valued