Job Description
Join our dynamic Austin team as a Local Customer Service Representative and enjoy the stability of weekly pay with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our community. This role offers growth opportunities, competitive benefits, and the chance to make a real impact in your hometown.
Why join us?
- Weekly Pay: No more waiting for month-end checks!
- Paid Training: Fully compensated onboarding program
- Local Impact: Serve your Austin community directly
- Growth Path: Clear advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to address complex cases
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training to enhance skills
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (or transferable skills)
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- Resident of Austin, TX area required