Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our New York community while building a rewarding career with growth opportunities. No experience needed – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work flexible shifts (including weekends)
- Proficiency with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Valid work authorization in the US
- No prior experience necessary – training provided!