Job Description
Join our award-winning team in Wichita! We're hosting a dedicated hiring event for passionate Customer Service Representatives who thrive in local community-focused roles. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact on Kansas residents' lives. No experience necessary – we provide paid training!
As a cornerstone of our Wichita operations, you'll be the friendly voice connecting neighbors with essential services. This hybrid role combines in-person support at our downtown office with remote flexibility.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Wichita-area customers
- Resolve service issues with empathy and efficiency while meeting performance metrics
- Document interactions in CRM systems with 99% accuracy
- Collaborate with local teams to enhance community service initiatives
- Participate in ongoing training to master product knowledge
- Represent our brand with professionalism during all customer interactions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear Midwestern dialect
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency (Windows, Microsoft Office)
- Valid Kansas driver's license for occasional field visits
- Passion for helping Wichita residents overcome challenges
- Must attend our in-person hiring event on October 15th