Job Description
Join our dynamic team at Heartland Solutions Group and become the voice of our valued Wichita community! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives who thrive in face-to-face interactions and want to make a real difference in their hometown. This isn't just a job – it's your chance to build lasting relationships while delivering exceptional service that keeps our local economy thriving.
As a cornerstone of our Wichita operations, you'll work in a modern, collaborative environment where your contributions directly impact customer satisfaction and community growth. We offer comprehensive training, competitive benefits, and a career path designed for local professionals who want to grow with us. Don't miss this opportunity to join a company that invests in its community and its people!
Responsibilities
- Deliver in-person customer service with exceptional professionalism and local expertise
- Resolve customer inquiries regarding products, services, and community-specific programs
- Process transactions accurately while maintaining compliance with company policies
- Collaborate with cross-functional teams to enhance customer experience
- Document interactions in CRM systems with precision and attention to detail
- Participate in community outreach initiatives to strengthen local relationships
- Contribute to continuous improvement of service delivery processes
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service experience, preferably in local retail or service industry
- Strong knowledge of Wichita area communities and local business landscape
- Excellent communication skills with ability to build rapport quickly
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends and evenings
- Valid Kansas driver's license and reliable transportation
- Pass background check and drug screening