Job Description
Join Wichita's Premier Customer Service Team!
We're seeking passionate Local Customer Service Representatives to join our growing Wichita team. As the first point of contact, you'll deliver exceptional experiences that build lasting relationships. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment.
Why Wichita? Our hub offers a vibrant community culture, affordable living, and easy commute from anywhere in the metro area. This hiring event is your direct path to a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to ensure seamless service delivery
- Identify opportunities to improve customer experiences
- Meet/exceed performance metrics for quality and resolution times
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Positive attitude and commitment to teamwork