Job Description
Join our award-winning customer service team as a Local Customer Service Representative and deliver exceptional support from the comfort of your home office. We're seeking passionate individuals to become the voice of our brand in Kansas City and North Carolina. Enjoy competitive pay, comprehensive benefits, and flexible remote work while making a real difference in our customers' lives.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer challenges
- Identify upsell opportunities and promote additional services
- Meet/exceed monthly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a remote environment
- Exceptional verbal/written communication skills with Midwestern accent
- Proficient in CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating with remote teams
- Flexible availability including evenings and weekends