Job Description
Join our award-winning customer service team and become the voice of Sacramento! We're urgently hiring dedicated Local Customer Service Representatives to provide exceptional support to our California-based clients from the comfort of your home. This is your chance to make a real impact in your community while enjoying a flexible remote work environment with competitive pay and comprehensive benefits.
As a valued member of our team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with local customers. We provide all necessary equipment and training, so you can start making a difference immediately. Perfect for detail-oriented individuals with a passion for helping others!
Responsibilities
- Handle high-volume inbound customer calls, emails, and chats for Sacramento-based clients
- Resolve billing inquiries, service issues, and product questions with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with local support teams to escalate complex issues when needed
- Meet and exceed monthly performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements to enhance local customer experience
Qualifications
- Minimum 1 year of customer service experience (remote preferred)
- Excellent communication skills with clear, professional phone presence
- Strong problem-solving abilities and conflict resolution expertise
- Proficient with CRM software (Salesforce experience a plus)
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating with remote teams
- Flexibility to work evenings/weekends during peak seasons
- Must reside in Sacramento, CA area for local client support