Job Description
Join our award-winning customer experience team as a Local Customer Service Representative and become the voice of our brand from the comfort of your home office. We're seeking passionate individuals who thrive in remote environments to deliver exceptional support to Washington-based clients. Enjoy flexible scheduling, comprehensive training, and a collaborative digital workspace while making meaningful connections with your community.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Washington-based customers
- Resolve inquiries regarding products, services, and account management
- Document interactions and maintain accurate CRM records
- Collaborate with regional teams to address escalated issues
- Proactively identify opportunities to enhance customer satisfaction
- Participate in weekly virtual team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent; college degree preferred
- Proficient with CRM software and remote work tools
- Excellent written and verbal communication skills
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends