Job Description
Join our award-winning customer service team in Austin! We're urgently hiring passionate individuals for our upcoming hiring event. GlobalConnect Solutions is a leader in telecommunications with a commitment to employee growth and customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Austin's tech hub.
Why Join Us?
- Immediate start opportunities
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing product training
- Identify upsell opportunities for enhanced service packages
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts (including weekends)
- Basic technical troubleshooting knowledge
- Must pass background check and drug screen