Job Description
Join Sacramento's fastest-growing customer service team! We're urgently hiring passionate Local Customer Service Representatives for immediate remote positions in California. Enjoy the flexibility of working from home while making a real impact in your community.
Sacramento Support Solutions is seeking empathetic professionals to deliver exceptional support to local clients. This full-time remote role offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of California's thriving service industry. No commute required!
What We Offer:
- Competitive salary ($45K-$55K/year) + performance bonuses
- 100% remote work with provided equipment
- Health, dental, and vision insurance
- Paid time off and flexible scheduling
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues for Sacramento-based clients
- Document interactions and update customer records in CRM systems
- Collaborate with local teams to address regional service challenges
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in weekly training sessions on product updates
- Identify and escalate complex issues to appropriate departments
Qualifications
- Minimum 1 year customer service experience (local Sacramento background preferred)
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced environments
- Spanish bilingual proficiency (highly desirable)
- Typing speed of 40+ WPM with 95% accuracy
- Must pass background check and drug screening