Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with weekly pay and remote flexibility! We're seeking passionate individuals to deliver exceptional support to Jacksonville residents while working from home. Enjoy competitive compensation, comprehensive benefits, and the freedom to thrive professionally without the commute.
As a key member of our customer-centric team, you'll become the voice of our brand, resolving inquiries and building lasting relationships. We invest in your growth with ongoing training and a supportive virtual environment where your contributions make a real difference.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Process transactions and updates with 100% accuracy while maintaining data integrity
- Collaborate with internal teams to escalate complex issues and ensure seamless resolutions
- Meet/exceed performance metrics including CSAT scores and resolution efficiency
- Document all interactions in compliance with company policies and regulations
- Identify opportunities to improve customer experience and service workflows
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- High school diploma or equivalent; associate degree a plus
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience valued)
- Type 35+ WPM with strong computer navigation abilities
- Reliable high-speed internet and dedicated home office setup
- Ability to work independently while collaborating in a virtual team
- Flexible schedule availability including evenings/weekends as needed