Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative and become the voice of our clients! We're seeking empathetic and motivated individuals to deliver exceptional remote customer support from the comfort of your home in Austin, TX. Immediate hire available for qualified candidates ready to make an impact. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a dynamic team dedicated to customer excellence while building your career in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and accuracy
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to address complex customer issues
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience and service workflows
- Adhere to company policies, security protocols, and compliance standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience, preferably remote
- Excellent communication skills with clear verbal and written abilities
- Proficient in using CRM software and Microsoft Office Suite
- Strong problem-solving skills and ability to work independently
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings and weekends
- Must reside in Austin, TX or North Carolina per job requirements