Job Description
Join NexusConnect Solutions as a Night Chat Support Specialist and become the digital lifeline for our clients across Washington DC and Virginia! We're seeking tech-savvy communicators to deliver exceptional support during evening hours. This immediate-start role offers competitive pay, flexible scheduling, and the chance to grow your career in a dynamic remote environment.
Responsibilities
- Deliver real-time chat support for technical inquiries and customer issues
- Resolve complex troubleshooting problems across software, hardware, and platforms
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with cross-functional teams to escalate unresolved issues
- Adhere to SLA metrics while maintaining exceptional service quality
- Train on proprietary systems and emerging technologies
- Proactively identify process improvements for customer experience
Qualifications
- Minimum 1 year customer support experience (chat/phone preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and remote desktop tools
- Ability to troubleshoot Windows/macOS, mobile devices, and networks
- Strong problem-solving skills with attention to detail
- Availability for flexible night shifts (10 PM - 6 AM EST)
- High school diploma; relevant certifications a plus