Job Description
Join our award-winning customer service team and kickstart your career in a dynamic night shift role! GlobalConnect Solutions is seeking motivated Night Shift Call Center Agents in Columbus, OH to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and CRM software
- Reliable transportation to downtown Columbus location
- Flexibility to work weekends/holidays as needed
- Background check and drug screen required