Job Description
Join our dynamic team as a Night Shift Call Center Agent in San Antonio! We're seeking dedicated professionals to provide exceptional customer support during evening hours. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Work in a modern, supportive environment where your skills make a real difference. Apply now to launch your career with one of Texas' leading service providers!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Basic computer proficiency with Windows OS
- Problem-solving mindset and adaptability
- Spanish bilingual skills highly desirable