Job Description
Join our award-winning call center team in Wichita and kickstart your career with paid training! We're seeking motivated night shift professionals to deliver exceptional customer service while enjoying competitive pay and benefits. No experience required – we provide comprehensive training to set you up for success. Enjoy a supportive team environment, flexible scheduling, and opportunities for growth. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in customer records
- Collaborate with team members to resolve complex issues
- Adhere to all compliance and security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work independently and in team settings
- Comfortable with technology (CRM systems, headsets)
- Reliable transportation for night shift hours
- Previous customer service experience (preferred)
- Ability to multitask in fast-paced environments
- Passion for helping others