Job Description
Join LocalCare Solutions as a Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to clients across Cleveland, OH and Pennsylvania. This role offers stability, growth potential, and the chance to make a real impact in your community. Our collaborative environment values work-life balance and recognizes your contributions with competitive compensation.
Why LocalCare Solutions? We pride ourselves on fostering a supportive workplace culture, offering comprehensive training, and providing clear pathways for career advancement. If you're ready to start your professional journey without delays, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
- Support PA-based clients during extended hours as needed
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in call center or retail environments
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced settings while maintaining composure
- Must pass background check and drug screening
- Flexibility to work evenings/weekends (PA client support)
- Valid driver's license for occasional on-site meetings