Job Description
Join Austin Connect Solutions and launch your career in customer service! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. No experience required – we'll equip you with all the skills needed to succeed!
Why Work With Us?
- Competitive hourly wages with performance bonuses
- Full paid training program (4 weeks)
- Comprehensive benefits package (health/dental/vision)
- Advancement opportunities to team lead/supervisor roles
- Modern, climate-controlled workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency (Windows, CRM software)
- Problem-solving mindset and patience
- Reliable transportation and punctuality