Job Description
Join Nashville Connect Solutions as a Night Shift Call Center Agent and become the voice of innovation! We're seeking dynamic professionals to handle inbound/outbound calls for Fortune 500 clients in a state-of-the-art facility. Enjoy premium benefits including performance bonuses, paid training, and advancement opportunities. Our modern downtown Nashville hub offers free parking, ergonomic workstations, and a 24/7 wellness center. Perfect for night owls seeking competitive pay ($18.50-$24/hr) with immediate start. Apply today and transform your career!
Responsibilities
- Handle high-volume inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs for call quality, resolution time, and customer satisfaction
- Document interactions accurately in Salesforce and proprietary platforms
- Collaborate with team leads to optimize call routing processes
- Participate in monthly performance reviews and upskill sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced night shift environment
- Basic typing speed of 35+ WPM with high accuracy
- Flexibility to work weekends and holidays as needed