Job Description
Join our award-winning call center team in Kansas City, MO! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while earning competitive wages and comprehensive benefits. No experience required – we provide full paid training to launch your career in customer service. Enjoy flexible scheduling, performance bonuses, and a supportive team environment. Advance your skills while making a real impact in our community!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing concerns, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working overnight shifts (10 PM - 6 AM)
- Reliable transportation to downtown KC location
- Basic computer proficiency
- Pass background/drug screening