Job Description
Join Austin Connect Solutions as a Night Shift Call Center Agent and kickstart your career in customer service! We're seeking dedicated professionals for our Austin, TX location, offering comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. This role is perfect for night owls looking to grow their professional skills while serving our diverse client base. Apply today and become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service efficiency
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing 30+ WPM
- Flexible schedule availability (nights, weekends, holidays)
- No prior experience necessary – paid training provided!