Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy paid training, flexible scheduling, and a collaborative environment. No experience necessary – we'll equip you with all the tools to succeed. Advance your career while making a real impact in our community. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience processes
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude in fast-paced environments
- Reliable transportation to our Detroit facility
- Basic computer literacy (typing, internet, email)
- Positive attitude and commitment to teamwork
- Previous customer service experience preferred but not required