Job Description
Join our dynamic team as a Night Shift Call Center Agent in San Antonio! We're seeking energetic professionals to deliver exceptional customer service during overnight hours. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Perfect for night owls who thrive in fast-paced environments!
What We Offer:
• Comprehensive training program
• Health benefits after 60 days
• Performance-based bonuses
• Career advancement opportunities
• Modern, 24/7 facility with amenities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT)
- Collaborate with support teams for complex issues
- Adhere to strict compliance protocols
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong typing skills (35+ WPM)
- Excellent communication in English/Spanish
- Ability to work independently overnight shifts
- Proficient with Windows/CRM software
- Flexible schedule availability
- Background check required