Job Description
Join our award-winning customer service team in Portland, Ohio! We're seeking motivated Night Shift Call Center Agents with paid training to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a modern, supportive environment. No experience required – we provide comprehensive paid training to set you up for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation for night shift availability
- Positive attitude and problem-solving mindset