Job Description
Join GlobalConnect Solutions as a Night Shift Call Center Agent in Columbus, OH! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for night owls seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to work independently during night shifts
- Proficient with Windows OS and basic software
- Reliable transportation to Columbus, OH location
- Flexible schedule availability (10 PM - 6 AM)