Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Sacramento! We're seeking dedicated individuals to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and paid training. No prior experience required – we'll equip you with the skills to succeed. Enjoy a supportive environment with career advancement opportunities, flexible scheduling, and a commitment to work-life balance. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Adhere to compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing (35+ WPM)
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (nights, weekends, holidays)
- Positive attitude with customer-first mindset
- US work authorization required