Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Houston! We're seeking dedicated professionals to deliver exceptional support during evening hours. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Enjoy a modern work environment with cutting-edge technology and career advancement opportunities.
Why You'll Love Working With Us:
- Industry-leading compensation package with health/dental/vision
- 401(k) with company matching
- Tuition reimbursement program
- Performance-based bonuses
- State-of-the-art workspace in Downtown Houston
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Adhere to strict confidentiality and compliance protocols
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently during night shifts (6 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM
- Flexibility to work weekends and holidays
- Must pass background check and drug screening