Job Description
Join Denver Connect Solutions as a Night Shift Call Center Agent and become the voice of our clients! We're seeking dedicated professionals to deliver exceptional customer service during evening hours. This is your opportunity to launch or advance your career in a dynamic, supportive environment with competitive pay and immediate start opportunities.
Why Join Us?
- Competitive hourly wage with night shift differential
- Comprehensive training programHealth benefits and retirement plan
- Clear career advancement path
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing speed (30+ WPM)
- Flexibility to work nights (6 PM - 6 AM)
- Positive attitude and resilience under pressure