Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Baltimore! We're seeking motivated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate openings available – start your career transformation today!
At ConnectCare Solutions, we value our night shift heroes. You'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. No weekends required! Apply now and join the future of customer service.
Responsibilities
- Handle 50-80 inbound/outbound calls per shift with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Maintain detailed call logs and update CRM systems with accurate information
- Collaborate with team leads to escalate complex issues efficiently
- Achieve monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Support weekend rotational coverage as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent communication skills and active listening ability
- Ability to work independently in a fast-paced night shift environment
- Problem-solving mindset with attention to detail
- Flexibility to work 11 PM - 7 AM schedule (4 days/week)
- Basic knowledge of Microsoft Office Suite